The ABCs of Customer Service

wemlocustomer satisfaction, Mortgage broker businessLeave a Comment

In today’s highly competitive homebuying landscape, a positive customer experience is critical. In fact, in 2019, a staggering 84% of consumers reported that the experience provided by a company is equally as important as its available products and services. This is perhaps even more true in customer-centric roles, such as mortgage loan origination.   So, how can busy MLOs ensure … Read More