Answering Common Borrower Questions: “What Is a Pre-Approval?”

wemlocustomer satisfaction, customer service

A couple sits at a table and looks at paperwork presented by a professional man.

Your answers can inspire, educate, and empower borrowers. For many borrowers, a pre-approval might seem a lot more intense than it actually is. After all, the average client may not know that they can typically be pre-approved even with low credit, that a pre-approval letter doesn’t lock them in with one specific lender, or even what makes a pre-approval different … Read More

Answering Common Borrower Questions: “What’s a Cash-Out Refinance?”

wemlocustomer satisfaction, customer service

Two women are mid-discussion and sitting at a table.

Because your work doesn’t necessarily end on closing day. As a mortgage loan originator (MLO), you’re likely talking with borrowers about building home equity on a regular basis. But what about when it comes time to tap into those funds? Educating, empowering, and assisting borrowers throughout their homeownership journey is a key part of your job, which doesn’t always end … Read More

Answering Common Borrower Questions: “Can I Get a Mortgage with Bad Credit?”

wemlocustomer satisfaction, customer service

Paper that reads credit report with credit score information.

These clients might need your help, guidance, and, above all, empathy. Working alongside borrowers with “bad” credit can be tricky. They might be anxious, regretful, or scared when it comes to their loan options. Or they might be unsure whether they’ll qualify for a mortgage at all!   Either way, when a client with bad credit walks through the door, … Read More