FAQ.
wemlo Processing Services
Mortgage Processing Support.
FAQs
Find the answers to Frequently Asked Questions below. Don’t see what you’re looking for? Reach out to us directly.
That’s up to you! You get to choose where wemlo picks up the file. Loan originators typically:
- Lock and manage your loans
- Structure or restructure as needed
- Discuss loan terms with your borrowers
- Provide comps if disputing an appraisal
- Keep your real estate partners in the loop
- Step in if your borrowers go quiet
Each loan submission is a true collaboration, and we’re here to support you every step of the way.
We work with a wide network of approved lenders and support a broad range of loan products. You can find the full list of products and lenders here.
Our processors are located across the U.S. and work standard business hours in their local time zones. Thanks to our processing pod structure, you’re always covered – no matter where you are.
We’re committed to updating you on your loans in our system at least every 48 business hours. Consistent communication is part of our promise.
Just like you, your borrowers will also be updated at least every 48 business hours. We keep everyone in the loop.
That depends on the lender’s workflow. Some prefer fewer touchpoints, and we adapt to that. Our team follows each lender’s process to ensure smooth submissions.
Our processors handle conditions unless you specify otherwise. We follow up no later than every 48 business hours, staying true to our service level commitment.
This is another case where we follow the lender’s lead. If batching is better, we batch. If they prefer fewer touchpoints, we adjust accordingly.
As a servicing company, our fee falls under Section B of the Closing Disclosure and is paid at closing.
We prefer to work out of our own proprietary system, however we have had processors work in other systems. Currently this is handled on an account by account basis.
Yes! We offer our services in both English and Spanish.
You’ll be assigned a processing pod that is made up of a processing manager, one primary processor, and two layers of backup support. That’s right, even our backups have backups! We understand that business continuity is key, and our system is built to ensure you’re always covered.
From lender credentials to title contact information to borrower submitted documents…there’s plenty to pull together at the start of a loan submission. But don’t worry! We’ll provide you with a comprehensive checklist of everything you’ll need to keep things moving and (more importantly) organized.
