FAQ.
wemlo Processing Services
Mortgage Processing Support.
FAQs
Find the answers to Frequently Asked Questions below. Don’t see what you’re looking for? Reach out to us directly.
That’s up to you! You get to choose where wemlo picks up the file. Loan originators typically:
- Lock and manage your loans
- Structure or restructure as needed
- Discuss loan terms with your borrowers
- Provide comps if disputing an appraisal
- Keep your real estate partners in the loop
- Step in if your borrowers go quiet
Each loan submission is a true collaboration, and we’re here to support you every step of the way.
We work with a wide network of approved lenders and support a broad range of loan products. You can find the full list of products and lenders here.
We’re committed to making sure you’re always covered, no matter where you are! Our processors are located across the U.S. and work standard business hours in their local time zones.
We’re committed to updating you on your loans in our system at least every 48 business hours. Consistent communication is part of our promise.
Just like you, your borrowers will also be updated at least every 48 business hours. We keep everyone in the loop.
That depends on the lender’s workflow. Some prefer fewer touchpoints, and we adapt to that. Our team follows each lender’s process to ensure smooth submissions.
Our processors handle conditions unless you specify otherwise. We follow up no later than every 48 business hours, staying true to our service level commitment.
This is another case where we follow the lender’s lead. If batching is better, we batch. If they prefer fewer touchpoints, we adjust accordingly.
As a servicing company, our fee falls under Section B of the Closing Disclosure and is paid at closing.
We prefer to work out of our own proprietary system, however we have had processors work in other systems. Currently this is handled on an account by account basis.
Yes! We offer our services in both English and Spanish.
You will be backed by a dedicated three-person team: a primary processor, a backup processor, and a processing manager. We know how important it is to keep your loans moving, so we built our teams to ensure seamless coverage at all times.
It depends on the loan product. Access these checklists for a clear breakdown of what’s needed to keep loans moving forward quickly and efficiently.
Loan Submission Checklists:
We provide white-glove service to mortgage pros and borrowers alike. Check out our Service Level Commitments for more details on what you can expect.
The opener team handles the initial loan registration and disclosure within lender portals. Once complete, they hand the file to the processor, who reviews it and ensures it is ready for underwriting.
Visit our resources for existing customers page to access loan submission checklists, service level commitments, operational hours, and more.
