How It Works
How It Works
What It’s Like to Work with wemlo
How It Works
What It’s Like to Work with wemlo
Inside the wemlo Experience
At wemlo, we simplify the mortgage processing experience with a streamlined, tech-enabled solution backed by a team of dedicated professionals.
Whether you’re new to wemlo or just exploring how processing support could fit into your workflow, here’s what you can expect with wemlo.
Our Process
Here is a quick look at how we’ll get you up and running, step by step:
1
Demo & Onboarding
Tell us a bit about your business, and we’ll take it from there. In a quick walkthrough, we’ll discuss how pricing works, how we communicate with borrowers, and how everything fits into your workflow, so you’re ready to submit your first loan with confidence.
2
First Loan Submission
Complete your final account setup steps, and you’re ready to submit your first loan in our secure portal.
3
Workflow Call
A processing manager will cover how wemlo can help your business and what our team does in each file. We also double-check that:
- The loan originator and the borrower are connected
- The lender is selected, and credentials are entered
- The loan product is selected
- Fees are designated in the system
4
Submit & Go
The wemlo opener team reviews required documentation for initial lender disclosures and manages your tasks in our secure portal until disclosures are delivered.
1
Demo & Onboarding
Tell us a bit about your business, and we’ll take it from there. In a quick walkthrough, we’ll discuss how pricing works, how we communicate with borrowers, and how everything fits into your workflow, so you’re ready to submit your first loan with confidence.
2
First Loan Submission
Complete your final account setup steps, and you’re ready to submit your first loan in our secure portal.
3
Workflow Call
A processing manager will cover how wemlo can help your business and what our team does in each file. We also double-check that:
- The loan originator and the borrower are connected
- The lender is selected, and credentials are entered
- The loan product is selected
- Fees are designated in the system
4
Submit & Go
The wemlo opener team reviews required documentation for initial lender disclosures and manages your tasks in our secure portal until disclosures are delivered.
Service Level Commitments
We know that speed and predictability are everything in this industry. Our Service Level Commitments represent our dedication to you and your clients.
Welcome
Automated welcome messages are sent upon submission, and processors provide regular updates and review documents daily in the secure portal.
Initial Disclosures
Initial quality control (QC) review is completed within one business day, with disclosures sent once the file passes and meets all requirements.
Conditional Approval
Processor inputs all conditions into the secure portal on the same business day that approval is issued.
Clear to Close
Processor calls the mortgage professional, borrower, and title company within 2 business hours of receiving the official notice.
Welcome
Automated welcome messages are sent upon submission, and processors provide regular updates and review documents daily in the secure portal.
Initial Disclosures
Initial quality control (QC) review is completed within one business day, with disclosures sent once the file passes and meets all requirements.
Conditional Approval
Processor inputs all conditions into the secure portal on the same business day that approval is issued.
Clear to Close
Processor calls the mortgage professional, borrower, and title company within 2 business hours of receiving the official notice.
Our Communication Commitment
We have consistent communication down to an art. You can count on the wemlo team to:
- Work on your file and keep communication lines open with borrowers
- Prioritize and check documents daily in the secure portal
- Keep everyone in the loop with clear, structured progress reports
- Deliver white-glove service from start to finish
Why Mortgage Pros Choose wemlo
Effortless Scaling
Market volume shifts; your expenses shouldn’t. Easily scale your pipeline with wemlo.
-
Pay-As-You-Go: No monthly fees, subscriptions, or minimums. Our processing fee is typically borrower-paid at closing.
-
Eliminate Fixed Costs: Save on the salaries, benefits, and PTO of an in-house processor.
-
Complete Flexibility: Ramp up or scale back on our services whenever your volume changes.
Total Visibility
Delegate the admin work to experienced processors without losing sight of your loans.
-
Built-In Coverage: Count on a primary processor, a backup processor, and a manager to keep your files moving.
-
24/7 Tracking: Check any loan status instantly via a simple, secure dashboard.
-
Less Paperwork: We collect documents directly from borrowers and lenders.
Exceptional Service
We treat your clients with the care they deserve, freeing you up to grow your business.
-
White-Glove Experience: We consistently provide an exceptional experience that fuels long-term relationships and referrals.
-
Less Chasing, More Closing: We handle borrower and lender follow-up.
-
Uninterrupted Service: Built-in backup support ensures your files keep moving.
Transparent Pricing
Expect clear, upfront conversations about our fee structure to eliminate any last-minute surprises.
-
Borrower-Paid Fee: Mortgage processing is a standard settlement service usually paid by the borrower.
-
Clear Disclosure Placement: Our highly competitive fee is itemized under Section B of the Closing Disclosure.
-
Paid Seamlessly at Closing: To keep your pipeline moving, our fee is collected directly at the closing table.
Effortless Scaling
Market volume shifts; your expenses shouldn’t. Easily scale your pipeline with wemlo.
-
Pay-As-You-Go: No monthly fees, subscriptions, or minimums. Our processing fee is typically borrower-paid at closing.
-
Eliminate Fixed Costs: Save on the salaries, benefits, and PTO of an in-house processor.
-
Complete Flexibility: Ramp up or scale back on our services whenever your volume changes.
Total Visibility
Delegate the admin work to experienced processors without losing sight of your loans.
-
Built-In Coverage: Count on a primary processor, a backup processor, and a manager to keep your files moving.
-
24/7 Tracking: Check any loan status instantly via a simple, secure dashboard.
-
Less Paperwork: We collect documents directly from borrowers and lenders.
Exceptional Service
We treat your clients with the care they deserve, freeing you up to grow your business.
-
White-Glove Experience: We consistently provide an exceptional experience that fuels long-term relationships and referrals.
-
Less Chasing, More Closing: We handle borrower and lender follow-up.
-
Uninterrupted Service: Built-in backup support ensures your files keep moving.
Transparent Pricing
Expect clear, upfront conversations about our fee structure to eliminate any last-minute surprises.
-
Borrower-Paid Fee: Mortgage processing is a standard settlement service usually paid by the borrower.
-
Clear Disclosure Placement: Our highly competitive fee is itemized under Section B of the Closing Disclosure.
-
Paid Seamlessly at Closing: To keep your pipeline moving, our fee is collected directly at the closing table.
