EXISTING CUSTOMERS.

Loan Processing Tips for Mortgage Professionals

Delivering stellar customer care and a stress-free home loan experience might seem like catching lighting in a bottle. But it doesn’t have to be one or the other for strategic mortgage professionals.

So, what’s the secret? Efficient mortgage loan processing.

Resources for Existing Customers  

We're here to empower a seamless processing journey.  Explore the resources below to see what is required and what to expect at every step.  

Loan Submission Checklists 

Get your loan file submission ready by reviewing these checklists:

An abstract representation of a digital workflow

Service Level Commitments

We know that speed and predictability are everything in this industry. Our Service Level Commitments represent our dedication to you and your clients.

Welcome

Automated welcome messages are sent upon submission, and processors provide regular updates and review documents daily in the secure portal.

Initial Disclosures

Initial quality control (QC) review is completed within one business day, with disclosures sent once the file passes and meets all requirements.

Conditional Approval

Processor inputs all conditions into the secure portal on the same business day that approval is issued.

Clear to Close

Processor calls the mortgage professional, borrower, and title company within 2 business hours of receiving the official notice.

Welcome

Automated welcome messages are sent upon submission, and processors provide regular updates and review documents daily in the secure portal.

Initial Disclosures

Initial quality control (QC) review is completed within one business day, with disclosures sent once the file passes and meets all requirements.

Conditional Approval

Processor inputs all conditions into the secure portal on the same business day that approval is issued.

Clear to Close

Processor calls the mortgage professional, borrower, and title company within 2 business hours of receiving the official notice.

previous
next

How We Work With You

Operational Hours

While HQ is Florida-based, we have processors nationwide working standard business hours in their local time zones.

Bilingual Services

To better serve our customers, we proudly offer services in both English and Spanish.

National Reach

Our reach extends across the country, with processors licensed to do business in 47 states and Washington, D.C.

Operational Hours

While HQ is Florida-based, we have processors nationwide working standard business hours in their local time zones.

Bilingual Services

To better serve our customers, we proudly offer services in both English and Spanish.

National Reach

Our reach extends across the country, with processors licensed to do business in 47 states and Washington, D.C.

previous
next

Need Extra Support?  

Additional processing services, such as facilitating the ACH Form, Rate Lock Process, and Quick Submit are available upon request.  

Looking for something else? Reach out to your wemlo AE.